Participant Mailing—MDLIVE Postcard

This postcard will be mailed this week to approximately 7,400 HealthFlex participants who have not yet set up an account for the new MDLIVE telemedicine service.

MDLIVE gives participants 24/7 access to board-certified physicians via phone, mobile app or secured video. It can be a helpful resource when a participant or covered family member is unable to see their own doctor for non-emergency needs, such as fever, insect bites, sore throat, earache, etc. MDLIVE also can be a cost-effective alternative to an urgent care center or emergency room visit, for non-emergency situations. Deductible and co-insurance/co-payment costs apply, based on plan benefits.

The MDLIVE Telemedicine FAQ on the HealthFlex/WebMD website provides more details. Additionally, plan sponsors can send this e-blast to participants—available on the Wespath extranet (username: extranet; password: gbop!123); browse under “HealthFlex Tools & Resources” (February 2017 toolkit).

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