Vol. XIX, Issue 66

October 15, 2020

Benefits Access Portal (BAP) Outage

We are experiencing technical issues with the Benefits Access Portal (BAP) that required us to take this application down at 8:00 a.m. this morning. This application is used by Customer Service to secure participant calls. Therefore, as a preventive measure to protect participant information, our call center representatives are also unavailable.

To resolve the problem, all customer-facing web applications will be taken offline at 3:15 p.m. Central time. During this time, Benefits Access (participant portal), Benefits Access Portal and the Institutional Portal will be unavailable. We will be working through the evening to ensure the problem is resolved and all systems, including our phones, are up and running in the morning.

Please understand this is not a security issue and at no time was participant information or data at risk.

If we are unable to resolve the problem this evening, we will communicate appropriately.

If you have a participant who experienced a problem as a result of this, please direct them to call 1-800-851-2201 after 9:00 a.m. Central time tomorrow for resolution.

Register for Wespath’s Quarterly Investment Webinar

Join us on Thursday, October, 22 at 11:00 a.m. Central time for this quarter’s investment webinar. Chief Investment Officer Dave Zellner and the Wespath investment team will recap investment activity through the third quarter.

To register, please click here. Registrants will receive a confirmation e-mail with login details for the webinar.

Webinar Details

Webinar Agenda

Doing Better, Together: Wespath’s Asset Managers Respond to COVID-19

This week we share our latest Investment Insights blog post, which covers how our external asset managers have responded to the COVID-19 crisis.

Earlier this year, we engaged our asset managers on COVID-19, urging them to empower a sustainable economic recovery and support their communities and employees. Our new post details how our asset managers met this challenge – read it here.

Wespath Market Update

Read our latest Wespath Market Update, a weekly investment summary that succinctly recaps economic and financial market activity for the prior week. If you, or others, wish to receive this email update, please send your contact information (name, email and organization) to InvestmentInfo@wespath.org.


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