• "Have You Called Your Care Coordinator?" Launches Successfully
• Help Share the Benefits of Health Check, Blueprint for Wellness®
• Blueprint for Wellness On-Site Events and Trainings
• Participant Communications: Three January Communications

"Have You Called Your Care Coordinator?" Launches Successfully

As of January 2, the new Care Coordination service, in partnership with Quantum Health, is up and running with positive feedback overall! So far, Care Coordinators have received about 800 calls from participants and providers and had over 500 visits to the website.

Quantum continues to work closely with Wespath, our Blue Cross Blue Shield (BCBS) third-party administrator (TPA), and OptumRx to resolve outstanding issues. There are a few groups that are receiving some special attention during the transition:

• Elevated dependents (surviving spouses or spouses of retirees when the primary participant is no longer on HealthFlex). They received a letter in December about their new ID number, but we continue to monitor this group for any issues.
• Individuals with punctuation (- or ') in their name. Our new BCBS TPA cannot accept these characters so we are working with them on formatting and consistency of benefits in OptumRx. If participants encounter an issue, they should contact their Care Coordinator. New cards may be issued for this group at some point, but this will not affect their ID or member number.
• Anyone who was added to coverage after December 1 was processed at the beginning of last week as scheduled. Therefore, these participants received cards later than they may have expected. Several were also mistakenly added to a plan with a deductible surcharge even though they were not subject to the Health Check surcharge. This has been fixed but Wespath will communicate with them directly if any guidance is needed.
• Individuals who defaulted into the new H2000 or H2500 plans have had a delay in receiving their plan HSA funding. We are working to resolve this as soon as possible.

Please also note that new ID cards may cause some bumps at the pharmacy, particularly if local pharmacists enter information incorrectly or do not update records with the new card information. These issues should be easily resolved and Care Coordinators have been helping with these issues.

We encourage you to ask participants, "Have you contacted your Care Coordinator?" when they raise a question or concern. This will help them get comfortable with the knowledge and guidance that their Care Coordinator can provide. If you are in HealthFlex, we also encourage you to use the service if needed to become an experienced advocate of Care Coordination for participants in your conference.

Help Share the Benefits of Health Check, Blueprint for Wellness®

Your participants in HealthFlex will maximize their benefits by participating in the annual Health Check online health assessment and Blueprint for Wellness blood draw. By promoting these two programs, you can help participants:

• Avoid paying extra on their 2025 HealthFlex deductible by completing the Health Check.
  
  • Both participant and spouse (if covered by HealthFlex) need to go to www.virginpulse.com/login or the Virgin Pulse mobile app and click the Health tab to complete the assessment by August 31.
• Earn 35 Wellness Credits for completing the Health Check.
• Receive $100* for participating in Blueprint for Wellness.
• Earn up to 140 Wellness Credits based on their Blueprint for Wellness results.

The deadline to complete both the Health Check and Blueprint for Wellness is August 31. If you have any questions about these programs, please contact the Wespath Well-Being Team at wellnessteam@wespath.org.

Promotional Tools for You

The following materials are available to help you promote Health Check and Blueprint for Wellness to your participants. Please note that individuals must be enrolled in Virgin Pulse to complete the Health Check and register for the Blueprint for Wellness.

• Health Check PDF
• Detailed Health Check PDF
• Blueprint for Wellness PDF for HealthFlex participants
• Blueprint for Wellness PDF for retirees for plan sponsors that provide this benefit to their Via Benefits population.
• Promotional text about both the Health Check and Blueprint for Wellness you can copy and paste into your own e-mail, or other communications.

* Incentive rewards are provided in "Pulse Cash," the "rewards currency" for HealthFlex. Pulse Cash is delivered straight to your Virgin Pulse account and can be transferred to your checking account or redeemed for gift cards, merchandise or charitable donations. You must be enrolled in Virgin Pulse to earn and redeem Pulse Cash. The IRS considers cash wellness incentives as taxable income. Contact your tax adviser for more information.

Blueprint for Wellness On-Site Events and Trainings

Last week you should have received an email about planning on-site Blueprint for Wellness events for the coming year. Please complete the survey by Friday, March 8. If you are not offering screenings this year, please respond "no" in the survey.

NEW: There is a new 30-participant onsite minimum each day. In effort to meet that minimum, we sent a recommended scheduled based on 2023 participation. If you have concerns with this recommendation, please reach out to Jodi Benacka at jbenacka@wespath.org, otherwise we ask that you schedule based on these dates.

We have scheduled optional training sessions to prepare for your onsite BFW screenings. Please select one training session to attend.

• Thursday, March 7 from 10:00 a.m. to 11:00 a.m. Central Time Click here to join the meeting
• Wednesday, April 3 from 1:00 p.m. to 2:00 p.m. Central Time Click here to join the meeting

Participant Communications: Three January Communications

This month, all HealthFlex participants will receive (or have already received) three communication pieces to help them get the most out of their benefits for the coming year.

• On Wednesday, January 10 and Thursday, January 11, participants received an e-mail with important information on maximizing the benefits in their 2024 HealthFlex plan.
• On January 11, Quantum Health sent all participants a mailer and magnet about the new Care Coordination service.
• On January 22, Wespath will be sending participants a brochure about HealthFlex well-being benefits.

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